Infrared Sauna Testimonials & Reviews

At Rocky Mountain Saunas, the success of our business is directly linked to the satisfaction of our clients and we place the utmost importance on their far infrared sauna testimonials.

As a family company with a solid track record, customer satisfaction is the cornerstone of our mission statement. We work hard to provide the highest level of personalized customer service, while helping our clients to feel better and look younger as they take a proactive stance with the ultimate personal health upgrade.*

Achieving optimal health and wellness can be difficult with all the toxins and pollutants in our air, food and tap water. Our commercial and home infrared saunas work to detoxify the body while encouraging optimal wellness. From infrared pain relief to sauna weight loss to skin rejuvenation*, regular use will pay dividends. On a deeper level, infrared saunas can improve heart health by working to repair damaged arteries and veins and reduce arterial plaque buildup.*

This is simply an introduction to the numerous sauna health benefits. However, the best evidence of the rewarding benefits are the authentic far infrared sauna testimonials provided by our customers.

Other clients express their satisfaction with our service from the very beginning. From the honest information provided and the speed of shipping to the ease of assembly and the quality of the product. We are grateful for your business and want you to have all the information you need, prior to placing your order.

We hope you enjoy the far infrared sauna testimonials below and we look forward to providing you with the same wonderful experience and product.

Far Infrared Sauna Testimonials & Reviews

All testimonials below are from actual Rocky Mountain Saunas’ clients describing their experience with our products & company.

*Results claimed in the following testimonials are based on individual experience. As such, these results are unique and are not guaranteed for all users. For best results, use an infrared sauna in conjunction with a healthy lifestyle, balanced diet, and regular physician supervision.

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May 2023

Instructions were great, easy to follow.

When we got it all unwrapped I was a bit worried because we have a tight turn in the staircase where it was going but it fit just fine.

Two of us had it operational in under 2 hours.

Now we use it almost every day. Love it and would recommend it to anyone.

Carl C.
Thornton, CO

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May 2023

Exceeded Expectations

My overall experience has been phenomenal. My wife and I are more than satisfied with the ease of use, overall comfort, and realized health benefits of the Big Bear model we purchased.

Will G.
Melbourne, FL

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May 2023

Love this sauna!!

This sauna is amazing! A+ quality and easy to follow instructions when putting it together. Shipping was super-fast too!

Great customer service from the Rocky Mountain Sauna staff. Super friendly and very helpful in trying to decide which sauna was best for me.

Tina M.
Loveland, OH

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April 2023

Quality Like a Luxury Resort Would Have!!

I really like the product.  Working with Rocky Mountain Saunas company has been great.

Polly F.
Aledo, TX

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April 2023

The entire experience was outstanding! The sales team; the quick delivery; the ease of assembly. The price for the value. The performance and ease of use. I highly recommend this product.

Steve O.
Ijamsville, MD

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March 2023

Phenomenal Sauna! We were recently plagued with respiratory sickness soon after purchasing our Sauna. This was, without a doubt, healing therapy for our head, lungs and throat from coughing.

It’s so relaxing. Heat, Radio and lighting are all top notch or grab a favorite book and let it take you away. Purchase was a sure win.

Sandy R.
Eagle River, WI

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March 2023

I sincerely appreciate the customer service you provide.  The best I have seen with any company in a very long time.

Brandy J.
Exeter, NH

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February 2023

We love our Sauna!! We both have very demanding jobs and one of us commutes to work for a total of 2 hours a day! It is so nice to come home and use the Sauna to relax and unwind!!

We are 60 and 63 years old and love it!! The benefits are amazing!! We would highly recommend the sauna!! The Durango is so nice!! We can use the blue tooth to listen to music, tablets, etc. which is so wonderful!!

Thank you again for a wonderful sauna!!

Dave R.
Cañon City, CO

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February 2023

Couldn’t be Happier!

We LOVE our Colorado Model sauna from Rocky Mountain Saunas!

First off, we really appreciated all the support for Customer Service when we had to hold off on delivery until the space for the sauna was remodeled, and then afterward, when we were figuring out how everything works.

Actually, assembly was easier than we expected, only taking my wife and me about an hour.

The Colorado model is beautiful, comfortable, and an amazing addition to our small condo. We use it nearly every day now, and would buy it again in a heartbeat!

Lloyd E.
Salt Lake City, UT

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January 2023

I love the sauna.

Helps me sleep really well!

Relaxing.

If I had room, I would have liked to get a larger one. However, this works fine.

Thanks to all the staff at Rocky Mountain Sauna - entire process was professional.

The sauna is beautiful.

Love the ionization feature, music feature, lighting, etc.

You didn't forget any convenience.

Pat R.
Wilmington, NC

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January 2023

Well thought out!

The Sauna was securely packaged and carefully delivered by FedEx.

Assembly directions were easy to follow and all parts fit perfectly.

I have been using daily for about 35 minutes and enjoying the experience of regular sweating at age 80.

Gordon G.
Estherville, IA

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December 2022

Recently purchased the Durango and after 5-6 sessions, we truly love it. We have owned other brands in the past but none compared to the quality and ease of use as this product.

Frank M.
Mesa, AZ

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December 2022

The whole buying experience was great. It delivered on a crate and with the help of a friend was assembled in about one and a half hours. I'm definitely a big fan of having a sauna at the house now.

Peter D.
San Rafael, CA

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December 2022

It warmed up great and just getting ready to use it this Weekend. Looking forward to it. Nothing I saw beat the quality and price.

Mark H.
McPherson, KS

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October 2022

From the start of the process of asking questions, to ordering, to putting it together and now to using the sauna, it has been amazing!

Love that this company is family owned and run. I spoke to the owner of the company for almost an hour as he answered all of my questions and gave me valuable information.

I researched many different infrared sauna sites for months and am so happy that I ordered with Rocky Mountain Sauna.

There are so many amazing benefits of infrared saunas (especially Rocky Mountain Saunas - low EMF, quality of wood, type of heaters used, ease of use, etc.)

I’m already reaping the benefits.

Myself and my family are so happy with our investment in our health with the Durango!

Can’t say enough how much I love it.

Jennifer P.
Buffalo NY

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October 2022

We love our Colorado sauna. It has become a regular routine for us. Helps us unwind at the end of the day and sleep better.

Heats up to 130 degrees in only 15 minutes and cools off even faster if you keep the door open. This model was the best choice for us. Customer service is superb. Mike (the owner) spent an hour on the phone with me explaining all the details and helping me chose the right model..

The sauna shipped very fast (ordered on the 8th, shipped on the 13th and arrived on the 15th) and was well packaged.

It is great to support a small veteran-owned family business. Mike gave me a military discount as well.

Mark B.
Billings, Montana

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September 2022

This is a fantastic sauna !!

It has excellent features. The sauna was expertly packed for shipment.

For a DYI person, assembly time was reasonable.

We then turned it on and had a fabulous Far Infrared Sauna Session !

Steven L.
Austin, TX

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September 2022

Awesome

Love it, so glad that we chose this company! Mike you were awesome to work with, everyone was! Thank you so much taking pride in your product!

Thomas B.
Fountain, CO

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September 2022

Expectations Exceeded!

A great sauna. Superior features well conceived & manifested. We were unaware of the use of color light in the sauna environment would have such wonderful effects.

Inclusion of negative ion and ozone much appreciated.

We use a USB that I have 432hz Hang drum music that adds to the healing peaceful experience.

The door with brushed handle and smoke tinted glass adds to the understated elegance and simplicity.

Jon B.
Somis, CA

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August 2022

Great sauna!

I love my Durango sauna! It has helped my psoriatic arthritis, it’s an attractive looking unit, and I look forward to using it each time!

Deb H.
Onamia, MN

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August 2022

This message is for Heather in Tech Support. I just want to say Thank You so much for working with me.

Great Customer Service and Hallelujah, I have lights!

Everything is working properly.

Thank you again, Heather.

God Bless you! Have a great day.

Steven C.
Daytona Beach, FL

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June 2022

One of the best investments I've made for my health and well being - after a serious car accident and then being diagnosed soon after the accident with cancer, I purchased a sauna from you. It was so helpful in relieving pain and helping me to de-stress and detox.

Over a decade has passed and our sauna is still used on a regular basis. Especially nice on cold nights to warm up and relax before bed.

It gets a break during the summer.

My only regret is that I didn't purchase a larger one so I could lay down in it 🙂

Lynn S
Albany, OR

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June 2022

Fantastic Sauna!

I love my sauna.  Relaxing and rejuvenating all wrapped up in one session.

Pam L.
Iowa, LA

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June 2022

Amazing!

This is our 1st sauna purchase and I am glad we chose Rocky Mountain.

The unit is great. Warms quickly, smells good (we opted for cedar) and looks stately in our home. Super easy to assemble, took about 20 minutes for my husband and I.

Customer service has been amazing also. Their follow up is second to none.

Keri S.
Petoskey, MI

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June 2022

Great Sauna, Great Company!

The sauna has been amazing and the customer service and follow up is better than anything we've had customer service wise in over 10 years.

Tom S.
Mount Holly, NC

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May 2022

We invested in this unit for my massage therapy practice. It has helped with soft tissue relaxation and deep tissue work when used prior to massage work.

My husband, who doesn’t like temperatures over 80 degrees, has really liked the dry sauna. So much that he is crossing his fingers in hopes the sauna is a fail in my practice so we have the excuse to bring it home 😊. We could not sit in a steam sauna long enough for it to be affective as we always felt like we couldn’t breath.

We had not used an infrared sauna before this purchase and we were very pleasantly surprised at how much we liked it. Most of my clients that have tried it feel the same.

Your help with the purchase and follow up was fantastic. The staff was kind and easy to work with, going beyond what we had expected…I hope we were just as respectful. Thank You So Very Much!

Karen C.
Broken Bow, NE

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May 2022

EXCELLENT PRODUCT and SUPERIOR SERVICE

Rocky Mountain Sauna offers a product exactly what they claim.... Superior. The engineering and construction are perfect, only to be matched by their customer service always willing to help and advise. Definitely recommend!

Robert D.
Santa Fe, NM

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May 2022

Sauna was delivered right into our garage. Assembly was straight forward as instructed with two people. We were able to get all pieces down into our basement with a tight turn at the bottom of the stairs.

The sauna heats quickly taking only 10-15 minutes to reach around 130 degrees. Construction and wood was good quality. Would highly recommend this sauna.

Larry L.
Frederick, CO

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April 2022

It was easy to assemble and has a solid feel to it. And I love the smell of the wood. It's easy to use and spacious (for one person), but does seat two. The exterior footprint is small and I have it in an extra bedroom in my home.

Starting slowly and working up session time over several weeks is important because the detox can be...surprising. Also, I have to add vitamin and mineral supplements (Electrolytes: Magnesium, Calcium, Potassium & Sodium) to replenish what my body loses.

The number one benefit for me so far is greatly reduced to non-existent pain from general inflammation. This health improvement is huge and I'm so glad I bought the lovely Colorado Model!

Marie M.
Houston, TX

 

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March 2022

I have dreamed of owning an infrared sauna for a few years now. It is for sure my Dream Come True! I get so much use out of it ! and my body feels so much better! It went together pretty easy.

3 person model requires 20 amp wiring & NEMA 5-20 wall outlet. My electrician friend was able to make the needed changes in a short time. I have two friends who are now considering adding a Rocky Mountain Sauna to their home too.

Kelly W.
South Dakota

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March 2022

I love my sauna!

I have now been using my new sauna for about a month. It was easy to assemble and is a quality product. I have been impressed with how nice the wood is (mine is cedar) and all of the add-ons that come standard.

The stereo system works great with my iPhone and the lighting is neat.

RMS is great with customer service. From helping me learn how to use the sauna to answering my personal questions, there has always been someone available to talk to.

David J.
Ft. Collins, CO

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February 2022

This is my 2nd one, after having to leave my 1st one upon moving. It has the same exacting quality of build, with a couple of upgrades in electronics.

It is easy to assemble with two people. One hour after delivery and it was being used.

Barry R.
Bean Station, TN

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January 2022

Heather- I can’t thank you enough. Truly! What a stand up company you work for! Not to mention your customer relations skills. Absolutely Steller! The communication from the get go has been nothing short of fantastic.

Refreshing honestly!

With all the hundreds of sauna companies out there I am Thoroughly grateful we chose Rocky Mountain Saunas.

Sincerely,

Jessica G.
Seal Beach, CA

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January 2022

I’m 85 years old and I purchased your Colorado Model 3 years ago. Perhaps one of the best purchases I have ever made.

I enjoy it with a cup of coffee and some good TUNES and a bottle of WATER. The unit is made with PRECISION and I’m glad I paid extra for CEDAR.

Appreciated initial orientation. The idea of entering and warming from room temp is a MUST! I do 45 min capped at 135 F. Emphasizing often cleaning was a need-to-know as well.

The sauna was Perfect on delivery.

Thanks,

Ron
Midland, TX

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January 2022

Easy set up. Make sure you call them after set up for their orientation. Well worth the 15 minutes. It's getting used often by the family!

Dean G.
Ogema, WI

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January 2022

I’m a first-time sauna owner and the Rocky Mountain sauna I purchased exceeded my expectations. It’s easy to use provides great relaxation and is a great addition to my home gym!

Thanks, Rocky Mountain Sauna for making great products!

Ken J.
Severance, CO

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December 2021

We love our new sauna! After very extensive research we decided to go with Rocky Mountain Sauna and I am so glad we did! Great product at a great price!

Meghann R.
Whitewater, WI

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November 2021

After very extensive research we decided to go with Rocky Mountain Sauna and I am so glad we did! Great product at a great price! We have enjoyed this product very much. Such a good therapeutic, relaxing time spent in the sauna especially during Michigan dark/gray months. Sitting in the sauna is like a day at the beach but only better.

One of the best investments towards better health we have ever made. We have noticed that we have had fewer colds, past pandemic we survived with out much issue thanks to our Rocky Mountain sauna.

Company stands behind their products 100% Highly recommend.

Jim H.
Union City, MI

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November 2021

We have had our sauna for over a month and have been using it 5-6 times per week. It is a fantastic addition to our home gym.

Assembly was easy and the quality is top notch. Best of all was the customer service. From our first call to inquire, all the way through the purchasing process, the staff was friendly, knowledgeable and did not pressure a purchase.

A Colorado based family and veteran owned company to boot. I highly recommend Rocky Mountain Saunas.

Dan C.
Johnstown, CO

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November 2021

We are very happy and we are feeling healthier with every use!

Lyudov T.
Mayhill, NM

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November 2021

Excellent sauna and the cedar has a wonderful scent.

Linda A.
Marblehead, MA

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November 2021

I bought the Big Bear model after spending over a year researching infrared saunas. Loved it so much. We sold our home and new owners wanted to buy it. We were traveling for a year and once we settled back into a new home- I ordered another Big Bear.

Best customer service, so easy to put together and love the Cedar smell (had hemlock before). Heats up quickly and stays close to 135 the entire time.

I can’t imagine not having a Rocky Mountain Sauna! The best!

 

Sharon F.
Hardy, AR

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 October 2021

Second one we have had from RMS.  Very satisfied.

Brian W.
Belgrade, MT

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October 2021

The Rio came in three boxes and was very easy to assemble. Very impressed with the quality and the Rio is simplistic to operate.

Extremely happy with this product!

Dale W.
Stockton, KS

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October 2021

I think there is an issue with the Bluetooth on last year's model that the salesman probably told me about before purchasing and I immediately forgot in my excitement in purchasing the sauna.

I love the sauna and use it a few times each week. The smell of the red cedar is nice too.

I think the part label guys were having a laugh by putting the bench "up" sticker on the wrong side, but it all went together pretty easily.

Sidney N.
Watertown, CT

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September 2021

Everything arrived safe and sound.  The sauna was delivered at 11:00am, and I was enjoying it by 5:00 that evening. 

It was me by myself unboxing the sauna, carrying each piece to my basement and assembling it.

The unit works GREAT and gets me sweating as much, if not more, than the traditional rock sauna I used at our Local YMCA.  I couldn't be happier! 

Thanks again!  I have literally been in it every night this week.

Chet B.
Springfield, IL

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September 2021

The sauna is set up and used one time.  Love it!!

Norman M.
Middlefield, OH

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September 2021

I had been in the market for a far infrared sauna for a while before I stumbled upon Rocky Mountain Saunas.

After using one at a local spa a number of times, I knew I wanted one and I had even gotten some quotes from other big name companies.

Every other company I talked to I had a hard time getting a straight answer about pricing and the conversations just felt like upselling rather than answering my questions.

I couldn't believe this company actually posted the prices for their saunas online!

And in the end, the price they list is the price you pay!

I bought the 2021 Durango cedar sauna with all the bells and whistles and have been using it for a few months now.

Rocky Mountain Saunas is a family-owned business and it shows in how they take care of their customers !

The best bang for your buck and the best customer experience HANDS DOWN !

I'm a busy, working mom and the sauna has become my sanctuary of sweat and silence and I'm SO glad I bought it!

I ABSOLUTELY LOVE IT !!

Kelly N
Salt Lake City UT

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 August 2021

A great deal of time and thought went into our Big Bear Sauna purchase. We carefully reviewed several others before making our final decision to purchase from Rocky Mnt.

In a nut shell, we could not be more pleased! Shipping was fast and we were able to move all the pieces with no additional assistance. Set up was simplistic, with just myself and my husband. After having a 220 outlet installed it was simply plug & play.

The Big Bear is very spacious, well insulated and heats up quickly. Music from our phones via blue tooth sound great over the speakers. We have used the 30hr Timer and it works perfectly. The glass tempered bronze doors and window panels are gorgeous and no heat sneaks out.

We upgraded to the Western Red Cedar. According to my research it is a better product and in our opinion more beautiful.

Concerning health issues; I have chronic sinus trouble and find regular use of the Big Bear helps clear congestion. Also, after more than my share of physical injuries, every morning I am extremely stiff all over. The first thing I do is sit in my Big Bear for 30+ minutes and the difference is amazing! I am much less stiff/sore; and noticeably pain free. I have also gained a significant increase in range of motion after lightly stretching.

DO THIS! Your body will thank you! Considering the price of the Big Bear we believe it is worth every penny. Please do a little research and I believe you will find that to be true.

Jay and Michelle N.
College Park, GA

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June 2021

Great experience everyone! What a well-organized process!

Just wanted to circle back around and thank you all for providing: advice, support videos, detail of shipping process as well as access to someone in the event of a question. Never have I experienced such a fluid and smooth process. From the contact at FedEx who made sure we knew within minutes the time of delivery to the actual delivery itself – everything executed without any issues.

Jennifer and Gary T.
Dallas, TX.

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 March 2021

We recently purchased and installed the Rocky Mountain Sauna Badger model.

We were impressed with the company and product from the initial contact through the up and running of the sauna! 

We are totally satisfied with Rocky Mountain Saunas, their product quality and price, their staff, support, and follow-up.  Please call and or email my wife and me for a personal referral!

Jim and Jean M.
Rochester, Mn.

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October 2020

Project is complete, and we have had the opportunity to use the sauna a few times. I have to say I am more than satisfied with your product, from the packaging, to the assembly videos, to the results when you turn the unit on, everything is exactly as advertised.

It only took 3 of us about 45 minutes to assemble, once laid out, following the assembly instructions. All parts were well marked, nothing missing and nothing damaged. Sauna came out Perfect!

I’m including some pictures of the finished product. I installed the Big Bear in my gym, but did not want to take up the much floor space, so I built a pass through into my mechanical room. Now the back half of the sauna is located in the mechanical room and the front portion is in the gym area !

Let me say your dimensions were spot on, which was very important. Great product and great service.

Thank you,

Bob D.
Atlanta, GA

  

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 August 2020

I still have the Durango model sauna that I ordered in 2012. Works great. I use it almost every day. Love it.

Douglas F
Fond du Lac, WI

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July 2020

We have had our sauna for over four years and even after lots of use we are still very pleased. Absolutely wonderful and I would definitely recommend Rocky Mountain Saunas for anyone who is unfamiliar with saunas or if this is your first sauna.

Alek S.
Houston, TX

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July 2020

2020 Durango Cedar Custom Installation: Master Bathroom

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July 2020

Every household needs this sauna to help our bodies remove toxins from our bodies by sweating it out. You will not believe how much your body will sweat until you get this sauna. I have also shed pounds with this sauna.

Rocky Mountain Saunas has been the best purchase I ever made. I grew up getting in my families at home sauna, so I am no stranger to saunas. So, I convinced my wife to get one at our home instead of going to my family’s house to jump in.

We purchased the Colorado model that fits 2 adults. Unfortunately, I received a DOA model. No worries though, Heather saved the day!!!!

Their customer service at Rocky Mountain Saunas was by far the best I ever received from any company. They sent out multiple parts and paid for everything to try to fix the issue.

As I grew worrisome, Heather never gave up and didn’t allow me to either. She provided outstanding customer service. She even paid to have a Master Electrician come to my home to try to repair the sauna and they all worked together to fix it. It was a bad coupler and reset switch. They fixed it and we were up and running.

We have been getting in the sauna every day since we are quarantined at home due to the Covid-19 stay at home order. It works perfectly and I encourage everyone to buy from this company because they sell an incredible looking sauna that has all the amenities for the perfect price.

I did a lot of research, so save yourself the time and buy from this company. Why spend thousands of dollars with another company, when you can rest assure Rocky Mountain Saunas will protect your investment for life!!!

DONT FORGET, you must drink at least 6 bottles of water a day when using this sauna.

DON’T WAIT, MUST BUY NOW, YOUR HEALTH, BODY & MIND RELIES ON IT!!!!!

Robert B
Lorain, OH

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June 2020

To have a successful business you need a great product at a fair price with good customer service.

You win!

Sending such a large and heavy kit long distance is tricky. It needs to be easy to assemble and look great yet durable. It needs to be reliable yet simple to maintain. And you need to have great customer service to handle any of the issues that arise dealing with the seemingly contradictory needs listed above.

I am very happy with my sauna. I am also very happy with the support I have received. Heather has been like a friend who happens to work for your company. Despite the added demands of the pandemic I have felt well supported.

I’m not sure whom at your company should hear this but please pass on my kudos to the correct people. Thanks for a good product. I look forward to a long relationship.

Joe P.
Lithia FL

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May 2020

We bought a Colorado a few years ago and love it. It has been a huge asset with my husband's cardiac issues.

Diane and Bill S.
Minneapolis MN

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March 2020

In my 70 plus years I can think of only two other companies I’ve had the pleasure of being on the receiving end of such exceptional customer service.

Rocky Mountain Saunas has performed well above the gold standard of good customer service. By seeing issues and addressing them immediately and at times before I even became aware of them.

Thanks Rocky Mountain Saunas. We are very much enjoying our RMS Rio Grande sauna.

Doug and Linda H
St. George, UT

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March 2020

We bought the Big Bear a few years back. We received it quickly and it was super easy to assemble.

We thought we were missing a part for the wiring so we called and they immediately over-nighted us the "missing" part. It turns out the part was in there but we had overlooked it. The point is their customer service was awesome!

Unfortunately we rented that house out with the sauna in it. So now we are ordering another one!

Patrick D
Stevenson, MT

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February 2020

I purchased their 2 person Colorado sauna years ago.  The warm up time started to drag and I reached out to their Customer Service Department for help.  Heather did an absolute outstanding job in helping identify the issue and solving the problem.  I love the sauna and was super impressed by their great support so many years after the purchase.

Thomas F.
Charleston, SC

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January 2020

We have been using our 2 person sauna for 6 months in home and love it! We aren't dealing with any major health issues, just using it to get a good sweat going. I believe it helps my dry skin in the winter and seems to lessen some minor eczema. The purchase was easy and I saved $100 by picking it up at the Denver warehouse. If you're on the fence I'd say go for it. I have no doubt this unit will provide decades of service. 

Eric S.
Oconomowoc, WI

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January 2020

We have enjoyed every minute of our Rio Grande since it arrived in 2016.  A true quality product with a warranty that no one else on any product I know stands behind like you folks. 

Please say hello to Mike Henson for us.  Part of the reason was the phone call from Mike.  We had watched the videos and were impressed.  After speaking with Mike we were sold and excited to receive the sauna. 

Happy New Year to you all, keep up the great work.  Love the updated website and all the videos.  Bless you all in 2020.

James H.
Union City, MI

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December 2019

I have detoxed from metal poisoning using a Rocky Mountain infrared sauna coupled with glutathione IV’s. It has changed my life tremendously.

Rocky Mountain Saunas offer the best infrared coverage due to their well thought out design. They also have nice wooden accents covering the plates allowing you to get comfortable in the sauna without worrying about touching against a hot plate.

They are simply the best on the market.

Lily M.
Farmingdale, NY

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December 2019

Just wanted to say how pleased I am with the folks at Rocky Mountain Saunas.  After researching endlessly online, I was overtly drawn to your family, veteran-owned company.  The fact that my work has served American veterans for the past 45 years probably had something to do with my choice, but I've come to realize the choice was great!

Let me tell you the reason why.  My contact with Jessica, Tony, everyone so far has been superlative.  Even when I have been a bit, ahem, "testy," with regard to a couple of the details on my order and shipping, instead of getting a terse reply, or no reply at all, I got a thoughtful, considerate response from Jessica!  Wow!  She took the time to explain and clarify...few businesses do that anymore.

My sauna hasn't even arrived yet, and already I'm impressed with Rocky Mountain Saunas attention to detail!  I'm more than confident our product and follow-through will be just as positive!

Thanks for being a class-act!

James M
Port Trevorton, PA

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November 2019

We are sooooo happy with our sauna! Thanks Rocky Mountain!

Keith G.
Maplewood, NJ

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November 2019

Hi Mike!

 

We bought a Colorado model sauna from you about 3 1/2 years ago. Just letting you know that it works as perfectly today as it did on day 1.

 

It smells fresh each time we go in. We now regularly go in for 30 min at 130 deg!! Feels so good!

 

I just got out, and thought I would send you a note. Just wish we would have bought a slightly bigger one because we are tall people.

 

Thanks for making such an outstanding product!!

Karen W Bend OR

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October 2019

I got the Big Bear in July of 2019. I was convinced of the health benefits of IR sauna after doing tons of comparison shopping. Features and specs of this sauna were impressive and not avail elsewhere at this price. I live in NY and ordering was easy and the customer service updates with shipping status super helpful to coordinate delivery. The unit arrives in pre-wired panels on a well constructed, yet easy to disassemble, shipping pallet.

 

The Big Bear operates on a 220 volt circuit. Per the directions, we had an electrician install a 220V/ 20A dedicated line. My wife and I carried the panels into our basement and the entire assembly took only 75 minutes, having watched the instructional YouTube video prior. Was impressed with the quality of the components and construction right out of the box.

The operation is quite easy as well. It takes about 30 minutes to warm up to my desired temp ( 140). The Bluetooth pairing with my phone ( kept outside the sauna) works while allowing me to enjoy podcasts or music.

I had a total knee replacement in September of 2019 and after 2 weeks of physical therapy and ice therapy, my surgeon suggested heat therapy as well to increase healing and range of motion. I am using my stationary bike and the sauna in combination 4-5 x per week. I have seen remarkable results. Week 2 after surgery I could only do a few revolutions on the bike and 10 minutes in sauna at 110 degrees. Now, 6 weeks post surgery I'm up to 25 min on bike plus 30 min sauna at 140 degrees. Finished PT 3 weeks early and incision looks great!

John S.
Albany NY

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October 2019

My Durango is still going strong and time has proven, at least for me, that the claims made in the brochure are true and quantifiable.

Thank you so much for such a great product and I thank God for giving you the wisdom and ability to produce such a wonderful product. Brother, it works.

Semi-retired Fi Marine!!

Bob R.

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September 2019

I have had a Durango Sauna for 7 months now and this product is simply fantastic. The company provides a product that is exactly as they describe it. Quality!!

I did my research and could have gone with more expensive models, but I am happy I bought this one. It is just as good.

 The Durango was simple to assemble and was shipped across country in solid shipping boxes. The assembly instructions were straightforward and the unit went together without any issues at all.

 I also want to add that dealing with the company is awesome. Everyone I worked with on the phone was friendly, professional and knowledgeable.

 Rocky Mountain Saunas is a great company.

John M.
Suffield, CT

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March 2019

Loving our far infrared sauna! It was so easy to put together and the customer service is outstanding. Thank you RMS!

Kris P.
Westminster, CO 

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March 2019

We have a 3 person model that we bought in 2011. Recently had a problem with it (it would not turn on). I contacted Rocky Mountain Saunas.

One of there techs contacted me and we trouble shot the problem over the phone. They sent me the replacement part at no charge. I swapped out the part and it works again.

The life time warranty is for real. If you are looking to buy a sauna this is the brand to get.

Brian T.
Gladstone, MO 

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January 2019

I Just Wanted To Let You Know That You Make Very Fine Products. I Bought Mine In 2012 And It Has Worked Flawlessly Since Then.

Jim W.
Campbellsport, WI

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December 2018

Hi Mike! 

Loving the Colorado sauna....it was a breeze to put together!  Took almost as long to unpack and stage the pieces into place as it did to assemble....great packing and the shipper fork-lifted it directly into our garage.  After getting the replacement radio cd player I went ahead and replaced the stock speakers with some 4" JBL's and upgraded the stereo to Bluetooth....wow!...what a difference. 

Heather has been wonderful to work with....her orientation was very helpful and right on point....answering all our questions.  The optional cushion arrived yesterday and looks great. If you ever need a reference please don't hesitate to use us.......we are very pleased.

Merry Xmas!

Marc E.
Castle Rock, CO

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 November 2018

It is rather unusual, these days, to receive the level of service most companies promise on their website. ROCKY MOUNTAIN SAUNAS not only delivered what was promised; they exceeded. From my first call, in which I ordered the BIG BEAR Sauna, thru delivery and follow up they have lived up to their promises.

Delivery was 3 days from date of order, assembly was easily accomplished with instructions and video provided. I was up and running in a couple of hours. My electrician stated that it was one of the finest built units he had seen.

It has only been a week....but I LOVE my new sauna. (thinking about buying a second one for another home....will definitely be calling Rocky Mountain Saunas) OUTSTANDING JOB !!!!!!!

James F.
Kingman, AZ

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October 2018

After doing a lot of research on saunas on line we decided to go with the Colorado 2 Person sauna and certainly have not been disappointed.

We placed our order by phone and based on their advice we decided to upgrade to the western red cedar, the pioneer stereo and added the canvas cushion, none of which we regretted. The sauna was very well packaged for shipping and arrived undamaged.

Our contractor had the initial assembly done in no time and then modified certain exterior elements to integrate it fully into our bathroom design. We have found that the unit is easy to operate, heats up reasonably quickly, maintains the desired temperature and is very comfortable space for two.

The very pleasant surprise was how much the sound system enhance the overall experience. The sauna eliminates all exterior noise, we connect to Pandora set the right mood lighting and just relax.

Suzana and Eric
St. Charles, IL

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October 2018

Wow. Really happy with our Rocky Mountain Sauna. Installed in a couple hours with my wife helping. Did initial start up and used right away. All I can say is "awesome".

It is a great de-stressor and The wife and I have made it a habit already to sit for 20 min. every other day to enjoy it. Glad that we settled on the Rocky Mountain Colorado. Plenty of room. Nicely done and easy to operate.

Thanks to the team at Rocky Mountain I think this will be a well used addition to our health care regimen.....

Lewis D.
West Henrietta, NY

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October 2018

Our Durango was installed at the end of July 2018 and I have been using it 5-6 days a week since then. 

Born on 1/1/1943, four years ago I stopped ridding my road bicycle and taking extended walks (3-5 miles) because of knee weakness and pain and a general feeling of malaise throughout my body.  After Lyme Disease was ruled out, I was diagnosed primarily with arthritis, bone on bone and Bakers Cysts in both needs. I was only able to continue golf (riding in a cart) with the help of knee supports and Advil.

In early September my condition improved dramatically which I can only attribute to using your sauna. There were no other changes in my lifestyle, exercise or medications. I’m back on the bicycle, walking and playing golf without knee supports.  The pace of my walk also has improved dramatically.

Before this change, I would sit and read almost all day to avoid the pain of getting out of a chair and moving. That has completely changed and in the morning I get up and keep on going. Not only the knees, but all joints feel like they did in my early 60s.

This is a long way of saying to your entire team Thank You All.

 Sincerely,

John W.
Hertford, NC

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September 2018

I must tell you how fortunate you are to have Heather! My chromotherapy light had trouble working and Heather walked me through how to change out various parts until we found the defective "ribbon". Heather followed up with phone calls and e-mails and assured me that this would get resolved and we did it. Heather is very professional and was a delight to work with.

Brett M.
Traverse City, MI

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June 2018

Heather was absolutely fantastic to work with. We had a few electric glitches. Heather stayed on it until it was perfect. Could not be more happy with service and the unit.

Ed P.
Dana Point, CA

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May 2018

The sauna is working great and we are enjoying it every evening before bed. It’s outside on the deck next to the pool. We usually spend 45 min @ 125F then take a dive and quick dip to cool off. So refreshing and an amazing therapy after a long day. 

The sauna is so easy to operate, is very quick to heat, and the cover is sturdy against winds and rains. We are very pleased.

Mark F.
Pleasanton, CA

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April 2018

We have had our Colorado going on 8 months now and I have to say it is the best thing I’ve ever purchased in my life! The RMS team provided extraordinary service and the sauna is absolutely top notch! Easy to assemble and excellent workmanship!

The sauna was a godsend during our cold Missouri winter! We have kept healthy and warm the whole winter! I can not express the warm wonderful experience while in the sauna! It is truly relaxing and takes my stress level down to zero! The physical health benefits are numerous as are the mental and emotional gains!

I was afraid this would be one of those things I would initially use for a little while, like exercise equipment, then stop doing it. But I have stayed with it because it is so amazing and I feel fantastic!

Saunas are a big deal right now so everybody wants one and there are many to choose from. The two biggest reasons we bought from RMS is number one, they are professional and have excellent customer service before and after the sale. They are like family, not a giant big box corporation. Number two is the zero EMF offered. This was extremely important to us since we are all bombarded every day with too many frequencies hitting us. Very few companies offer this option at an affordable price. We are so happy with our Colorado knowing we are healing when we’re in it and not getting blasted with with more EMF!

Thank you RMS for providing such an awesome product and being so integral in your business!

Lori H.
Salem, MO

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April 2018

We really like our Rio Grande - Rocky Mountain Sauna, whenever we have family and friends over we are sure to show them the sauna. It fits in our bathroom where we had a garden tub. Being in Michigan this spring has been a bit colder than normal, the sauna is a great help to beat the cold. Great product. The price is very good and the service after the sale is top notch. Thank you all again for making such a great product.

Jim H.
Union City, MI

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March 2018

I am THRILLED with my Durango RM sauna. I am so glad we talked and I upgraded in size from the Colorado; the Durango is perfect for what I need! I’ve already used it twice since it was installed on Saturday afternoon.

I can’t thank you enough for all of your correspondence and support during the purchasing process. Aside from buying my house and car,  this was the biggest purchase I’ve ever made. Being (self-professed) tech challenged I was very overwhelmed w/ how this would all come together. What was once a dank mint green basement used as a dumping ground for things is now a spa for one!! I love it!!! 

Thanks again!

Rebecca F
Amherst, NY

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March 2018

Well...it started just before Christmas Eve. I decided I was finally going to buy a sauna. Living on 5-acres, my initial thought was to build a barrel sauna w/a wood fired heater. Went to Google to look around and discovered IR Saunas.

I’m sure you searched several sites and gobbled up all the information you could find. It’s not like you’re spending $50. This is a sizable purchase. Serious research is required to make the right buying decision. RMS had the most extensive information write up.

The industry doesn’t make it easy for prospective customers to filter the information or make an informed decision. I decided to send out several queries to learn more.

It was Christmas Eve or the day before. I went to several sauna sites and requested information. Knowing it was the holiday, I didn’t expect to hear back from anyone soon. Within 30 minutes I received a reply from the owner of RMS. I was amazed he responded so quickly. Too, he answered several questions I asked him over several emails. With his help, I settled on the Colorado two man sauna and I love it!

Hard to believe, but six other manufactures never responded....never! In the end, I placed my order., received my sauna and assembled it in short order. It was a breeze. Had a slight issue that was addressed w/out question.

This group is amazing and I do not hesitate recommending them to anyone looking for a high quality product with superb customer service. You won’t be disappointed. Enjoy!

Ralph P.
Novelty, OH

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March 2018

I received my Durango this afternoon. The FedEx driver was very nice and did a great job off loading the shipment with his lift gate. The packaging was in great shape with little to no blemishes to be concerned with.

I unpacked the Durango and assembled it with little issues thanks to the excellent assembly videos on your web site. As I write this email, the sauna is going through the initial setup sequence. I look forward to my first session.

Best regards,

Joe G.
Elizabethtown, PA

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March 2018

I am totally impressed with the immediate response I have had with every one of my questions.  It shows me how in tune you are with your product and customers.  Your customer service is awesome!!!  Our sincere thanks for the military discount.  It is very much appreciated.

Judy S.
Tampa, FL

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Wisconsin Dells, WI

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February 2018

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I can't even begin to state how much I love this sauna, the service was excellent, the product is excellent and for the first time in years I sleep like a baby. My son purchased one too. He wants to feel as good as I do!

Karen P.

Venice, FL

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I am very happy with the sauna, which I got after my extensive research. Out of 20-30 vendors I narrowed it down to 3. I was looking for 1-2 person far IR Sauna, low EMF, new style Japanese carbon heaters, heaters in the front and in the floor, properly kiln dried hemlock or cedar option, etc.

I ended up with a 3-person model. I am very happy with it. I went for cedar, which probably has a better environmental resistance, looks very nice; and as a woodworker I have no objections to the craftsmanship. Looks like a nice piece of furniture.

I upgraded to Pioneer sound system but haven’t really used the audio yet. Sauna setup was easy with an extra pair of motivated hands, and a towel rack that was promptly discovered and chewed up by my one year old boxer during the assembly was quickly replaced with Heather’s assistance. She also gave me an unexpected follow up call and went through the sauna operation instructions with me.

The sauna warms up quite fast and 130F is all I need to warm up quickly and start sweating. Durango can accommodate my 6 ft tall body laying down comfortably, although the inside dimensions require a decent bend in my knees.

Outside lights are a nice touch. Color LED inside lighting sets the relaxing mood right. I am glad I ordered their optional cushion to be more comfortable laying on the bench.

My friend upon my great experience and advice is strongly considering to get her sauna from Rocky Mountain Saunas in the very near future.

Jan S.

Nye, NH