Refund Policy

1) The return of any sauna unit once shipped is prohibited. The only exception made to this policy is for units determined by Rocky Mountains Saunas to have a defect in materials and/or workmanship beyond repair.

The sauna must be returned in the same condition it was originally received and in its original packing cartons with packing materials, along with the shipping pallet.

Seller may refuse to refund all or any portion of payment if Buyer fails to fully comply with or violates the terms and conditions of this policy.

2) All sales of custom-made, closeout and discontinued saunas and/or accessories, regardless of shipping status are non-refundable.