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Rocky Mountain Saunas Limited Lifetime Warranty
Rocky Mountain Saunas provides the Best Far Infrared Sauna Limited Lifetime Warranty in the Industry against defective material(s) and/or workmanship. It covers all components, parts, labor and shipping costs for as long as you own your sauna.
I. Warranty Coverage
Grade A lumber is used on all sauna models. Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Prior to shipping, the wood is inspected for consistency, color and quality. Variations in the color or grain, and irregularities such as fine cracks are part of the natural beauty of the wood and in no way are considered defects.
Since the wood used in the infrared saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. During normal operation, wood may develop fine cracks due to the changes in humidity level of the wood. This is considered normal and will not affect the structural integrity of the sauna.
Rocky Mountain Saunas are shipped around the globe, and can experience slight blemishes, scratches or scuffs in transit. All structures using wood are susceptible to minor dents, scratches and scuffing which are not covered by warranty. This is normal and will not affect the integrity, operation or Limited Lifetime Warranty of your sauna.
In most cases, minor wood blemishes on the exterior of the sauna may be treated by using a small amount of furniture polish, tung oil or other furniture treatment products. Please avoid any treatment containing Benzene or a high concentration of alcohol. Any interior blemishes, scratches, scuffs or chips can be either left alone, sanded or combination of gluing plus sanding.
Any compensation for small aesthetic repairs or minor cosmetic damage will be determined solely by Rocky Mountain Saunas Inc.
Rocky Mountain Saunas provides an Limited Lifetime Warranty against defects in workmanship or materials on ALL Nano-Carbon™ Heater Panels. Rocky Mountain Saunas provides an Limited Lifetime Warranty against defects in workmanship or materials on ALL Electrical Components. i.e.: Control Panels, Thermostat sending unit, CPU, Terminal Blocks and relays, 12v system, etc.
Glass Doors and Windows
Tempered Glass Door is under warranty through the shipping process. Once the sauna kit has arrived at its final destination and the door is intact, any cracking, breakage or damage of the glass door is the responsibility of the client to repair or replace.
Accessories / Optional Upgrades
Accessories included with the sauna (Ionizer, Chromotherapy Light, Wood Accessories and Light Bulbs) are covered for a One Year Warranty from date of purchase.
Optional Custom One-Way Privacy Wrap has a One Year Warranty for both indoor and outdoor applications. Sales of all Custom One-Way Privacy Wraps are final at the time of purchase and are non-refundable.
Warranty on custom made Seat Cushions and Sauna Covers are covered through delivery for manufacturing defects. Slight color variation may occur due to different computer screen settings and as such do not qualify as a defect. Sales of cushions and covers are final at the time of purchase and are non-refundable.
The standard FM CD Player issued with 2018 and older models is covered by a One Year Replacement Warranty through Rocky Mountain Saunas. Unauthorized installation or removal of stereo may void warranty. Rocky Mountain Saunas must be notified prior to install or removal of stereo for specific instructions.
Commercial Units - Aspen, Vail and Montana Models
Commercial models used in a residential location will carry a 5-year warranty against defects in workmanship or materials. All warranty qualifications and disclaimers apply during the 5-year warranty term.
Commercial Office Locations
Any Rocky Mountain Saunas unit used in a commercial application will have a 3-year warranty against defects in workmanship or materials from the original date of purchase. This includes all residential and commercial units. All warranty qualifications and disclaimers apply during the 3-year warranty term.
All sauna models placed in a commercial application are required to be on an individual dedicated circuit installed by a licensed electrician.
High Traffic Commercial Locations
Any Rocky Mountain Saunas unit used in a high traffic commercial application will have a 6-month warranty against defects in workmanship or materials from the original date of purchase. This includes all residential and commercial units. All warranty qualifications and disclaimers apply during the 6-month warranty term.
All sauna models placed in a high traffic commercial location are required to be on an individual dedicated circuit installed by a licensed electrician.
Saunas used in outside locations will carry a 3-year warranty against defects in workmanship or materials. Any sauna placed outdoor requires a cedar wood cabin and must have a weather resistant cover purchased from Rocky Mountain Saunas to maintain the Warranty.
Covers and thermal liners have a one-year warranty from the manufacturer. Failure to utilize the .004 plastic sheet supplied as additional water protection for your sauna will void your warranty.
The fabric used for the roof of the waterproof cover is resistant to water penetration; however, it is sewn to the acrylic canvas sides. It is required to place the plastic sheet included directly over the sauna roof prior to installing the weather resistant cover and placing an object on the sauna roof to give the fabric elevation for water run off as further protection.
Like any wood exposed to the elements, it is required to treat the exterior wood of the sauna regularly to keep it from deteriorating.
Hawaii / Alaska / Non-US Sales
Rocky Mountain Saunas sold into Hawaii, Alaska or anywhere else outside the Contiguous United States will retain the Limited Lifetime Warranty against defects in workmanship or material.
Trouble shooting will be conducted via phone and/or email with Rocky Mountain Saunas Customer Service at 888-358-1270 extension 2 or [email protected]
Any authorized warranty replacement parts needed for repair will be provided free of charge from Rocky Mountain Saunas during the warranty period (for the original owner only. Proof of purchase will be required).
Buyer will be responsible for Shipping and Handling charges for warrantied replacement parts shipped to AK, HI and Canada.
The return of any sauna sold outside the Contiguous United States is prohibited.
II. Customer Service Requests
Most customer service and warranty issues are easily resolved by phone with our Technical Support Department. Our products are component modular, so component replacement is simple and performed by the purchaser.
Warranty Labor: Rocky Mountain Saunas will provide all replacement parts and all phone support for replacement of parts to the original owner and the warranty is nontransferable. The Limited Lifetime Warranty includes in-depth customer service provided by the Rocky Mountain Saunas Technical Support Team via phone.
III. Shipping Coverage
In the rare case damage should happen during the shipping process, it is required that a phone call is made to Rocky Mountain Saunas prior to the delivery driver leaving the delivery site. It is also required that pictures of the damage be sent within 24 hours of receipt of the sauna to [email protected]. Failure to comply with this process may disqualify any damage from being covered by warranty.
Storage / Will Call Units
Rocky Mountain Saunas will hold a purchased sauna for 90 days from the date of purchase at no charge. After 90 days from the date of purchase, a $50 per month storage fee will be charged and required to be paid prior to shipment of the sauna.
Rocky Mountain Saunas will store sauna for a period not to exceed 180 days from the date of purchase. (90 days free storage / 90 days paid storage) Any exceptions to this policy must be agreed upon in writing by both Buyer and Seller.
If client has not taken delivery of the sauna within 180 days from the date of purchase, the sauna will be considered abandoned with all monies forfeited.
IV. Cancellation and Return Policy
Cancellation of Orders
For any order cancelled prior to shipment from the Rocky Mountain Saunas warehouse, buyer will be responsible for any applicable administrative and processing fees, storage fees and costs associated with storing the goods, as well as a restocking fee of $395 for residential models or a 15% restocking fee for commercial models. The applicable fees will be deducted from the amount returned to purchaser. The cost of any non-refundable accessory (seat cushion, outdoor cover, customer one-way privacy wrap, etc.) will not be returned to the purchaser.
All sales of custom made, closeout and discontinued saunas and parts, both residential and commercial models, regardless of shipment status are non-refundable.
The return of any sauna unit once shipped is prohibited. The only exception made to this policy is for units determined by Rocky Mountains Saunas to have a defect in materials and/or workmanship beyond repair.
The sauna must be returned in the same condition it was originally received and in its original packing cartons with packing materials, along with the shipping pallet.
Seller may refuse to refund all or any portion of payment if Buyer fails to fully comply with or violates the terms and conditions of this policy.
Rocky Mountain Saunas and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the client. We shall not be held liable for any damage and/or injury caused by client misuse of product.
Rocky Mountain Saunas and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice regarding your personal health.
1. The Warranty issued with all Rocky Mountain Saunas comes standard to the original purchaser. Warranty is not transferable between parties. Rocky Mountain Saunas reserves the right to change, without notice, anything contained within the warranty and the website. Warranty on website will supersede any previous written or published versions.
2. Proof of original purchase must be able to be provided by the buyer upon request.
3. The issuance of replacement parts at no cost to the purchaser is covered under the warranty, subject to parts availability from manufacturer.
4. The Limited Lifetime Warranty is deemed void if the sauna has been misused, altered or left exposed to sun, rain, snow, wind or hail. Non-compliance with instructional use by the end user will also void the warranty.
5. Sauna mistreatment, misuse, neglect and high traffic "wear and tear" damage (ie: broken cup holders, door handles, wood slats, etc.) are not considered warranty issues.
6. Rocky Mountain Saunas reserves the right to decide whether the warranty claim is valid or considered a non-warrantied item.
7. In the rare case a return of a non-defective unit is agreed upon by Rocky Mountain Saunas and the purchaser, buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.
Sauna must be returned in the same condition it was originally received. For sanitary reasons, Rocky Mountain Saunas will not exchange or accept for return any sauna that has signs of use. This includes, but is not limited to, sweat stains. Rocky Mountain Saunas reserves the right to request pictures of any sauna, both interior as well as exterior, to verify the condition of the sauna prior to issuing a Return Merchandise Authorization (RMA).
All returned goods must be accompanied by a Return Merchandise Authorization (RMA). In order to receive RMA approval, the sauna must be returned in its original packing cartons with packing materials, along with the shipping pallet. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.
Rocky Mountain Saunas reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller:
- is in receipt of the goods
- has inspected the goods and
- in the Seller's discretion, has found the goods to be free of damage
All cancelled or returned goods shall be subject to:
- Storage fees, Administrative and Processing fees and any other costs associated with routing the goods
- Handling and restocking fee in the amount of $395.00 USD for each residential sauna and 15% restocking fee for each commercial sauna.
- All shipping costs to and from the Seller and
- Seller providing a return merchandise authorization (RMA) number. Buyer's failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.
8. All sales of custom made, closeout and discontinued saunas, both residential and commercial models, regardless of shipment status are non-refundable.
Commercial Application / High Traffic Location refers to any sauna used in conjunction with any business for non-personal use by the purchaser.
Residential Application / Location refers to any sauna located in a personal residence used by the purchaser, or close family members only.
Outdoor location refers to any sauna located outside a personal residence or business. This includes, but is not limited to, garages, breezeways, porches (covered and uncovered), 3 season porches and detached sheds.
SAUNA SAFETY CERTIFICATIONSRocky Mountain Saunas is committed to making safety our #1 priority. Internationally recognized safety certifications assure you that all our saunas have attained a high level of quality construction, safety and performance standards.
ISO develops International Standards.
ELECTRICAL TESTING LABORATORIES
Electrical Testing Laboratories (ETL) was founded in 1896 by Thomas Edison, and is one of the oldest product safety testing laboratories in the world. Certification by ETL and ETL-C assures you that all Rocky Mountain Sauna models have been tested to meet both US and Canadian safety and performance standards.
CE CERTIFIED EUROPEAN SAFETY STANDARDS
The CE Mark is a requirement for products sold to the European Market. The CE Mark identifies a product as complying with the health and safety requirements spelled out in European legislation and is mandatory for equipment operating in the European Union (EU).
The RoHS Directive stands for “the restriction of the use of certain hazardous substances in electrical and electronic equipment”. This Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.